Have a question about your order, shipping, or our products? We'd love to hear from you.
Email us
support@prime-store1.com
We reply within 24 hours, 7 days a week.
Before you write
Quick answers to common questions:
- Where is my order? — Every order ships with tracking. Check your shipping confirmation email for the tracking link.
- How long does delivery take? — Orders ship from our US warehouse and most arrive within 2–7 business days after dispatch.
- Returns & refunds — See our Refund Policy. If your order qualifies, you get a refund with no need to ship anything back.
Please include your order number (if you have one) so we can help you faster.